Return Policy

What is your return policy?

To start a return through our returns portal, please select the link below:

https://returns.ridecanada.shimano.com/

• We will provide a free shipping label with your return/exchange.
• New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A refund will be issued to the original credit card for the item(s) amount, less shipping and handling paid on the original order.
• Please enclose with the return the documents provided during the return process flow at returns.ridecanada.shimano.com/. 
• Return authorization is not necessary, and we do not issue RA#s for consumer returns.
• We can only accept returns for purchases made through Ride Shimano Canada.
• Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email return confirmation. The refund will show as SHIMANO
• RETURNING AN EXCHANGED ITEM: Our automated system only allows for an exchanged item to be exchanged again one time.

If you have any questions regarding your return :
* E-mail us at ridecanada@shimano.com
* Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST