Return Policy

What is your return policy?

To start a return through our returns portal, please select the link below:

https://returns.ridecanada.shimano.com/

  • We will provide a free shipping label with your return/exchange for non wheel products.
  • New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A refund will be issued to the original credit card for the item(s) amount, less shipping and handling paid on the original order.
  • If you have multiple order numbers, please ensure each order has a unique return label as provided in the returns process. Do not pack multiple orders into one box/return label.
  • Please attach the shipping label to the original shipping box your order arrived in.
    Do NOT attach the label directly to the product or retail packaging. Your return request may be denied if the product packaging is damaged
  • Please enclose with the return the documents provided during the return process flow at returns.ridecanada.shimano.com/. 
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.
  • We can only accept returns for purchases made through Ride Shimano Canada.
  • Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email return confirmation. The refund will show as SHIMANO
  • RETURNING AN EXCHANGED ITEM: Our automated system only allows for an exchanged item to be exchanged again one time.

Wheels Return Policy 

  • All SHIMANO wheels are subject to a $24.99 return shipping fee. This fee will be deducted from your refund or applied to exchanges. 
  • Original shipping charges are non-refundable.
  • Returns must be initiated within 30 days of delivery.

Wheel Return Eligibility 

  •  To qualify for a wheel return, wheels must: 
    • Be unused and unmounted 
    • Not have had tires, rotors, or cassettes installed 
    • Be returned in original packaging in new condition
  • Installation or mounting may leave marks that make wheels ineligible for return
  • All returns are inspected upon receipt. Returns that do not meet these conditions may be rejected and returned to the customer.

Packaging Requirements 

  • Customers are responsible for properly packaging wheels for return shipment. 
  • If original packaging is unavailable, equivalent protective packaging must be used to prevent shipping damage

Wheel Return Restrictions 

 

If you have any questions regarding your return :
* E-mail us at ridecanada@shimano.com
* Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST