Return Policy

What is your return policy?

To start a return, please select the link below:



  • We will provide a free shipping label with your return/exchange.
  • New and unused merchandise may be returned with the original tags attached & all original packaging up to 30 days from the date of purchase for a refund. A refund will be issued to the original credit card for the item(s) amount, less shipping and handling paid on the original order.
  • Please enclose with the return the documents provided during the return process flow at
  • Return authorization is not necessary, and we do not issue RA#s for consumer returns.
  • We can only accept returns for purchases made through Ride Shimano Canada.
  • Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email return confirmation. The refund will show as SHIMANO
  • RETURNING AN EXCHANGED ITEM: While our automated system only allows an item to be returned or exchanged one time, we are happy to help set up a return for this item. Please email with "EXCHANGE RETURN" and our customer support team will be happy to assist.

If you have any questions regarding your return :
* E-mail us at
* Call us directly at 1-800-851-3650 Monday-Friday between 8:30 am and 5 pm EST